1. Thanks for your belive and purchased our product.
We offer a 3-month warranty for the products purchased in Keepwarming online store.
2. The warranty period is 3 months from the date you sign for it.
3. All our orders can be inquired from the following website to logistics tracking and signing date.
4. Warranty Exclusions：
✔Damage of electric components and batteries.
Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty at this time. Under no circumstances will Keepwarming or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.
How to Claim
The decision to repair, replace or provide a store credit for the retail price of a product under warranty shall be taken by Keepwarming. For most cases, to proceed with a claim, please contact us directly by e-mail at firstname.lastname@example.org.
For warranty services provided by Keepwarming.com, please include the following information in your email:
✔The order number of the product.
✔The channel you purchased the product.
✔A picture/video clip of the product, showing the issue.
✔A description of the product issue.
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